Privacy Policy

Ask ERIC ("we", "us", or "our"), operated by eightyeight.ai, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our conversational property search service, including through our website and WhatsApp (the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

• Information you provide: your name, phone number, email address, and the property preferences you share with Eric, such as budget, desired location, lifestyle requirements, commute needs, and family details.
• Conversation data: the messages you exchange with Eric on WhatsApp or the web, including feedback on properties you view, dismiss, or shortlist.
• Usage data: how you interact with the Service, including pages visited, features used, device and browser type, and approximate location.
• Cookies and similar technologies: used to operate the Service, remember your preferences, and analyse performance.

2. How We Use Your Information

We use your information to:

• Understand your preferences and match you with suitable properties.
• Refine recommendations based on your feedback.
• Connect you with a human property agent once you are ready to book a viewing.
• Provide, maintain, and improve the Service.
• Communicate with you about your search, updates, and relevant offers.
• Produce aggregated, de-identified market insights and analytics.
• Detect, prevent, and address fraud, security, or technical issues.

3. How We Share Your Information

We may share your information with:

• Property agents: when you shortlist a property and are ready to proceed, we share your relevant profile and preferences with the managing agent so they can assist you.
• Service providers: third parties who perform services on our behalf, such as hosting, messaging, and analytics, under appropriate confidentiality obligations.
• Legal and safety: where required by law or to protect the rights, property, or safety of Ask ERIC, our users, or others.

We do not sell your personal information.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your data at any time, subject to legal obligations.

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to object to certain uses. To exercise these rights, please contact us using the details below.

6. Data Security

We implement reasonable technical and organisational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services

The Service operates in part through WhatsApp, which is governed by its own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with Ask ERIC.

8. Children's Privacy

The Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes will be communicated where appropriate.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@eightyeight.ai.